Little Miss Loves Heart Shaped Eyeshadow Palette

SHIPPING POLICY

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates: 

Shipping charges for your order will be calculated and displayed at checkout. 

INTERNATIONAL SHIPPING

Deliveries to countries outside Australia may incur customs or import taxes, handling fees or other fees out of our control.

Little Miss Loves is not responsible for these charges if they are applied and are your responsibility as the customer.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 business days of receiving your shipping confirmation email, please contact us at littlemissloves.m@gmail.com with your name and order number, and we will investigate it for you.

Seeing our customers smile is Little Miss Loves top priority. 

We want you to be 100% satisfied with your purchase from Little Miss Loves, however due to hygiene reasons with cosmetics and accessories, we cannot accept refunds or exchanges for change of mind or incorrect purchases.

 DAMAGED/DEFECTIVE ITEMS

If you receive a damaged, defective, missing, or incorrect item, must be addressed with Little Miss Loves within 7 days of your purchase. Provide a description of the issue and include photos of the packaging and product, along with the tracking number. Our returns department will examine your complaint and provide options for a replacement or gift card. If the product is still available, we will be happy to send a replacement at no cost to you. 

Little Miss Loves strive to provide the highest level of customer service and satisfaction. If for any reason you are not completely satisfied with our products, please contact us within 7 days of receipt of your order. Little Miss Loves is 100% committed to resolving any complaints as quickly and efficiently as possible.

Resolving any complaints that you may have. During this time, we will work with you to understand your concerns, investigate the issue, and propose a resolution that meets your needs. We appreciate your patience and cooperation during this process.

Little Miss Loves does not like abusive or disrespectful behaviour towards our customer service team. If you use offensive language, threaten, or harass our team, we reserve the right to terminate our communication with you and decline to offer a resolution. We expect all communication to be respectful and professional.

Please note that if you leave negative reviews or post or comment on social media about the issue before allowing us the 28 days to resolve the complaint, we reserve the right to stop all communications with you. We believe that negative reviews and social media comments can be harmful to our business and reputation, and we will not engage with customers who use these methods to voice their complaints before giving us the chance to address them through proper communication channels.

Thank you for your understanding and cooperation. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team at littlemissloves.m@gmail.com

NON-RETURNABLE ITEMS

Our Cosmetics and accessories are considered a personal care item and for hygienic reasons, we cannot accept returns on any opened or used items. We take matters of hygiene and safety seriously. This policy follows health and safety regulations as well as industry standards. Allowing used items to be returned could pose a risk to public health and hygiene. Therefore, to ensure the safety of all our customers, we cannot accept returns on any items that have been opened or used. All returns must be unopened and in the original packaging to ensure the safety of our customers.

RETURN SHIPPING COSTS

Customers are responsible for covering their own return shipping costs and we recommend that they send their returns with tracking and insurance as we are not responsible for lost returns.

CONTACTING US BEFORE RETURNING

Before returning your item, please reach out to us as the return address may differ from the original shipping address. Contacting us ahead of time helps us track your return and speeds up the refund process. Refunds for products returned without first contacting us cannot be guaranteed.

RETURN TRACKING

Track your return using the carrier's information to ensure it has been delivered to us. We will send you a return confirmation email and update your online order history once we receive your package and process your refund.

REFUNDS

A full refund less initial shipping cost will be issued to the original payment method after we receive and inspect your returned items to confirm that they are unused. After you send the package back, be sure to contact us and provide the tracking information so that we can process your refund. Please allow up to 7 business days for the refund to appear on your statement before contacting us, as it may take your financial institution 3-5 business days to process the refund.